Human error

Due to a bug in the new notification system some users have been sent warranty expiry notice email about products that are not yet expiring or have expired eons ago, we apologise for the inconvenience. The bug has now been fixed.

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Feedback, Analysis, ‘Meluha’ update and more

So folks, after some heavy duty work over the last couple of months, finally our Mobile apps update (code named ‘Meluha’ internally) is ready for shipping. We’re pleased to inform that we’ve incorporated most of the feedback we received from our users, and have made every effort in making the service better. Hope you’d like our new version.

Online/Offline access on Mobile apps – who cares?
Many of our users wanted to have an offline version of the app (without internet) and we decided to introduce two new things: offline access to our mobile apps (Android and iOS) and an option to not register your email but still use our apps. We allow users to store upto 3 documents in their mobile phone (local storage) without need to login or internet connection. If you want to store more than 3 documents, we encourage users to login and sync the documents and thereby have a safe digital archive as well as have them available across all your devices. We strongly recommend registering and use online mode.

Evernote option for Warrantify users:
We have now integrated Evernote service within Warrantify app where users can import their product related notes (warranties/receipts) into Warrantify as well as having an option to export their Warrantified receipts/warranties to their evernote accounts.

Dropbox integration:
With dropbox integration, Warrantify app allows users to import and export their product related documents to and from their Dropbox accounts.

Take a tour:
Need help with navigating Warrantify App? Try our take-a-tour tab, will give you a birds eye view of the app!

and some other nice features, so stay tuned for the updates on the app stores (Google play and Apple app store) and install the update on your phone, give it a try!

On behalf of the entire team, a big Thanks once again for all the feedback and as always, keep them coming. Help us make Warrantify even more better and wowsome! :)

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Warrantify – Evernote partnership

At Warrantify, we’ve always been focused on giving the best possible experience to our users for storing product related documents like warranties and receipts. With our motto of making documents available at all times (especially when needed the most), we’ve now started collaborating with Evernote (we really love their products btw).  Evernote helps you to remember everything across all the devices you use. So, we thought it would be a great idea to collaborate by integrating our service offerings. As part of our upcoming update on our mobile apps, Warrantify users (both Android and iOS) will now have an option to import their product related notes (say product receipts or warranties) into their warrantify dashboard as well as allow them an option of exporting their Warrantified/uploaded receipts/warranties on Warrantify as notes into their Evernote accounts.

With this integration, we hope that our users (as well as Evernote’s) would hugely benefit from having all their product warrranties and receipts available whenever they need, all in one easy to use dashboard.

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Innovation as the DNA.

This post is a little different from any of the previous ones. I’ve been a fan of Marc Andreessen and have admired his thinking on Startups and technology in general. Just recently read an article on Business Insider (he was interviewed by Charlie Rose) and it got me thinking. The most intriguing part was this quote “The fundamental output of a tech company is innovation, so, the value of what you’ve actually built so far, and are shipping today is a small percentage of the value of what you’re going to ship in the future if you’re good at innovation.” That quote, perfectly sums up what needs to be the driving force of a startup – innovation. With technologies changing at a rapid pace, the best way for any startup to stay afloat is to constantly innovate – be it in terms of actual technology or business model innovation.

This for Warrantify in essence means – we have a long, exciting and interesting journey ahead. We just started, we barely scratched the surface – we’d like to ship great products in the near future and work towards our vision of  ‘a world free of paper clutter’. Over the past few months we’ve been brainstorming a couple of great products around the ‘paperless’ concept for our consumers and you’ll hear something cool – very soon. Stay tuned!

Thanks Marc for the inspiring words!

Here is the link to the Business insider article: http://www.businessinsider.com/marc-andreessen-on-charlie-rose-2012-6

Actual interview: http://www.charlierose.com/view/interview/12430

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Feedback analysis time

Our Android app has been in Google Play for a month now and we’re somewhat surprised by how quickly it has taken off. We even got chosen for the staff picks list!

One can easily lose perspective when spending a lot of time working on one thing. It’s human to doubt that you’ve done well enough and be sceptical at times. That’s why it’s great to have validation from others. It helps you to keep doing what you do and feel good about it. However, what makes it possible to improve is not positive feedback. It’s the negative feedback that allows you to see where you could have done better or failed. The first step is to recognize the problem.

While going through the reviews for our Android app, I saw that people were getting really passionate. Currently our app requires the user to sign up for an account. Our initial idea was that the app would store the documents, so you don’t lose them and that they are always available to you. That means remote syncing and therefore requires signing up.

However, the frustration that people feel towards compulsory registrations is understandable. It’s a fact that there are a lot of opportunists out there that have no regard for privacy. No matter how much they advocate the opposite. I would not be a frequent user of bugmenot.com if we were living in an ideal world.

That is why we have decided to make sign-up optional on our mobile apps. This comes with a drawback however. If you lose your phone or accidentally wipe your SD-card you lose your receipts as well. Unless you have been rigorously backing up your phone that is.

There’s still an issue with the currency selector that has been happening at least on Samsung Galaxy Note. We would appreciate if a volunteer with this issue selecting the currency would be in contact so we can solve the problem.

The camera activity on Android seems to be problematic on some phones. There is a wide variety of different devices out there and we are looking into device-specific issues if they persist. We are considering crowdsourcing as an option for testing our app on as many platforms as possible.

If you have any questions, problems with our app or would like to volunteer as a tester please drop us mail at info@warrantify.com

Please continue sending us your feedback and

Thanks for liking our app!

If you are reporting a bug on your mobile device, we would appreciate the following information:

  • Phone model
  • Firmware version
  • What you were doing when the problem occurred.
  • Your email address if you are willing to give some more details on the problem  if needed.
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